Responsible Gaming at bajiraja
Gambling is entertainment — and bajiraja is committed to keeping it that way. Explore the tools, resources, and guidance available to every player in Bangladesh who wants to stay in control.
Temporarily or permanently exclude yourself from bajiraja with a single request. We action all self-exclusion requests within 24 hours.
Set daily, weekly, or monthly deposit and loss caps on your account to ensure you never spend beyond what you are comfortable with.
Configure automatic session reminders and hard cut-offs so that your play sessions stay within the time you have planned for entertainment.
bajiraja enforces strict 18+ verification for every player. KYC checks are run at registration and at the point of first withdrawal.
Periodic on-screen prompts show you how long you have been playing and how much you have wagered — helping you make informed decisions in real time.
Our responsible gaming support team is available around the clock to listen, advise, and help you access the right tools or external help services.
Our Commitment to Responsible Gaming
At bajiraja, responsible gaming is not a regulatory checkbox — it is a core part of who we are and how we operate. We believe that gambling, when approached with the right mindset and the right safeguards in place, is a legitimate and enjoyable form of entertainment for adults in Bangladesh. Our responsibility is to make sure it stays that way for every single player on our platform.
Millions of people enjoy casino games, cricket betting, crash games, and slots as a leisure activity without ever developing a problem. However, bajiraja recognises that for a minority of players, gambling can stop being fun and start causing harm — to finances, relationships, and mental health. Our responsible gaming programme exists to support those players early, before harm escalates, and to provide effective pathways to help whenever they are needed.
Every tool described on this page is available to all registered bajiraja players in Bangladesh at no cost and with no penalties. Whether you want to set a modest deposit limit as a sensible precaution, take a short break during a busy period, or permanently exclude yourself from the platform, bajiraja will honour your request promptly and without question.
Our pledge: bajiraja will never contact a self-excluded player with promotional offers, will never make it difficult to activate a limit or exclusion, and will never encourage a player who has identified a gambling problem to continue playing. Player wellbeing comes before revenue, always.
bajiraja also monitors player behaviour using automated systems that flag unusual patterns — such as rapid increases in deposit frequency, chasing losses, or erratic session lengths. Where these patterns are detected, our team may proactively reach out to offer responsible gaming resources. This is never done to judge; it is done because we genuinely care about the people who choose to play with us.
Age Restriction & Verification
bajiraja is strictly for adults aged 18 and above. We do not accept registrations from minors, and we take active steps to enforce this requirement at every stage of the player journey — from registration through to withdrawal.
Why the 18+ Rule Matters
Young people are disproportionately vulnerable to the harms associated with problem gambling. Neural pathways governing impulse control and risk assessment are not fully developed until early adulthood, which makes minors more susceptible to developing problematic gambling behaviour than adults. For this reason, bajiraja treats the 18+ rule as an absolute — there are no exceptions, no grace periods, and no workarounds.
How We Verify Age
- All players must confirm their date of birth at registration. Providing a false date of birth is a breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.
- At the point of first withdrawal — and at any time where our systems flag a potential age concern — players are required to complete a Know Your Customer (KYC) check by submitting a copy of their Bangladesh National Identity Card (NID), passport, or driving licence.
- bajiraja does not process withdrawals for any account that has not completed age and identity verification.
- If a verified player suspects that a minor in their household has accessed the bajiraja platform using their device, they should contact our support team immediately at support@bajiraja.
If you share a device with minors: Please ensure that your bajiraja account is protected by a strong, unique password that is not stored or visible on shared devices. Log out fully after every session. Consider enabling two-factor authentication for an additional layer of protection.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on bajiraja. It allows you to completely block your access to the platform for a defined period — or permanently — giving you the space you need to step back, reassess, and seek further support if necessary.
Take a brief cooling-off period without permanently closing your account. Ideal if you feel you need a short pause. During this period, you cannot log in, deposit, or place bets.
A structured break for players who feel gambling is starting to interfere with their daily life. All promotional communications are suppressed for the full duration of the exclusion.
For players who need a longer period away from gambling. Your account is frozen, your data is retained in compliance with legal obligations, but the account cannot be reactivated during the exclusion period.
Permanently closes your bajiraja account with no option to reopen it. This is appropriate for players who have identified a serious gambling problem and wish to remove access entirely. This action is irreversible.
How to Request Self-Exclusion
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1Contact SupportEmail support@bajiraja with the subject line "Self-Exclusion Request" or use the live chat feature within your account. State the type and duration of exclusion you require.
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2Confirmation & Identity CheckOur team will confirm your identity against the registered account details and process your request. No further documentation is required for self-exclusion.
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3Exclusion ActionedYour account is locked within 24 hours of receiving your request. You will receive a written confirmation to your registered email address.
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4Marketing SuppressedAll promotional emails, SMS messages, and in-app notifications are immediately suppressed. bajiraja will not contact you with offers during your exclusion period.
Reinstatement after exclusion: For short-break and medium exclusions, reinstatement is possible after the exclusion period has fully elapsed and a 24-hour cooling-off confirmation has been received in writing. Long-term and permanent exclusions cannot be reversed during the agreed period under any circumstances.
Deposit & Loss Limits
Setting financial limits is one of the most practical and effective ways to keep your gambling within a budget that is comfortable for you. bajiraja allows you to set hard caps on both deposits and losses across three time periods.
Deposit Limits
A deposit limit restricts the total amount you can deposit into your bajiraja account within a chosen time window. For example, you might set a daily deposit limit of ৳2,000 or a weekly limit of ৳10,000. Once the limit is reached, you will not be able to make further deposits until the period resets.
- Daily limit: Resets at midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly limit: Resets at midnight BST on Monday.
- Monthly limit: Resets on the first day of each calendar month at midnight BST.
Loss Limits
A loss limit caps the total net losses you can sustain within a given period. Unlike a deposit limit, which counts every taka deposited, a loss limit measures your actual net outcome — so winnings are counted against losses, giving you a more accurate picture of your financial exposure.
Reducing vs. Increasing Limits
Reducing a limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day cooling-off period before the change takes effect. This delay is intentional — it gives you time to reconsider decisions that were made impulsively during a losing run or a heightened-emotion period of play.
Practical tip for Bangladesh players: Consider aligning your bajiraja deposit limit with your monthly entertainment budget — the amount you would comfortably spend on cinema, dining, or other leisure activities. Gambling funds should always come from disposable income, never from funds earmarked for rent, food, utilities, or bKash savings.
Time-Out & Session Controls
Gambling is most enjoyable — and most responsible — when it is time-limited. bajiraja offers a suite of session management tools designed to help you stay aware of how long you have been playing and to automatically end your session when you decide it is time to stop.
Session Time Limits
You can set a maximum session duration in your account settings. When your session reaches the limit, bajiraja will display a clear on-screen notification and, if your limit requires it, automatically log you out. Available session durations range from 30 minutes to 8 hours.
Reality Check Reminders
Reality check prompts are periodic pop-up notifications that appear at intervals you choose (every 30, 60, or 90 minutes). Each prompt displays your current session duration, your net wagering total for the session, and a simple question asking whether you want to continue or end your session. These prompts are intentionally designed to interrupt the flow of play so you can make a conscious, informed decision.
Time-Out
A time-out is a short, fixed exclusion period — from 24 hours up to 6 weeks — that you can activate instantly from your account settings without needing to contact support. During a time-out, your account is fully suspended, and you will not receive any marketing communications.
Note: Time-out periods cannot be cancelled once activated. If you need an exclusion of more than 6 weeks, please use the Self-Exclusion tool described in Section 3, or contact our support team directly.
Warning Signs of Problem Gambling
Problem gambling rarely appears overnight — it typically develops gradually, and many people do not recognise the warning signs until the harm has already become significant. The following indicators are commonly associated with gambling moving from entertainment to a problem. If you recognise several of these in your own behaviour or in the behaviour of someone you know, please seek help.
Recognising a problem is the first step. If you have identified several of the above warning signs in your own behaviour, please do not wait. Contact the bajiraja responsible gaming support team at support@bajiraja or reach out to one of the external support organisations listed in Section 7. Early intervention significantly improves outcomes. You are not alone, and help is available.
Support & Resources
bajiraja encourages any player who is concerned about their gambling behaviour — or the gambling behaviour of someone they care about — to seek professional support. The following organisations provide confidential advice, counselling, and practical assistance to people affected by problem gambling in Bangladesh and internationally.
Mental Health Foundation Bangladesh
The Mental Health Foundation Bangladesh provides free counselling and mental health support services across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. If gambling-related stress is affecting your mental health, their counsellors are trained to help. Contact details are available via official Bangladeshi government health portals.
Kaan Pete Roi (KPR) Bangladesh
Kaan Pete Roi is a 24-hour emotional support helpline operating in Bangladesh. While their service is primarily focused on emotional crisis support, they are equipped to direct callers experiencing gambling-related distress to appropriate local resources.
National Mental Health Helpline
The Bangladesh National Mental Health Helpline (Kaan Pete Roi helpline number: 01779-554391) offers confidential telephone support and signposting to professional services. Calls are free from most Bangladeshi mobile networks including those using bKash-linked numbers.
Gamblers Anonymous
Gamblers Anonymous operates internationally and has a growing support network in South Asia. Their 12-step programme has helped millions of people worldwide achieve lasting recovery from problem gambling. Information on meetings and online resources is available through their international website.
For friends and family: Problem gambling affects not just the individual but also the people around them. If a family member or friend's gambling is causing you concern, you do not need to face it alone. Gam-Anon, the companion organisation to Gamblers Anonymous, offers support specifically for people affected by someone else's gambling.
bajiraja does not endorse specific third-party services beyond factual recognition of their existence. Always verify contact details through official government or organisational websites before making contact. All support services listed above are independent of bajiraja.
Contact Our Team
If you need to activate any responsible gaming tool, have a question about your account limits, or simply want to talk to someone about your gambling activity, the bajiraja responsible gaming support team is available to help. All communications are treated in strict confidence.
How to Reach Us
- Email: support@bajiraja — include "Responsible Gaming" in the subject line for priority routing.
- Live Chat: Available within your bajiraja account dashboard, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
- Response Time: All responsible gaming requests are acknowledged within 5 business hours and fully actioned within 24 hours.
What to Tell Us
You do not need to provide a detailed explanation of your situation to activate a limit or exclusion — a simple request is sufficient. However, if you would like to discuss your options, our support team is trained in responsible gambling best practices and will listen without judgement. They can walk you through the full range of tools available, help you decide which is most appropriate, and refer you to external support services if needed.
Confidentiality: All communications with our responsible gaming support team are treated as strictly confidential. Your account information and the details of your request will not be shared with any third party except where required by law. bajiraja staff are bound by a code of conduct that prohibits them from discussing player responsible gaming cases with colleagues who do not have a direct operational need to know.
Ready to Play Within Your Limits?
bajiraja offers a safe, fair, and enjoyable experience for adult players across Bangladesh. Explore our games knowing that your wellbeing tools are always just one click away.
18+ only • Play responsibly • Gambling is entertainment, not a source of income